Free delivery above €130

Terms and conditions

Use

PROSCO internet pages, i.e. "WebShop", can be used for your private use without any fees for use, and according to the Terms of Purchase listed below. Please read the following Purchase Terms carefully before using www.prosco.hr or PROSCO WebShop for the purpose of purchasing products advertised on the same or obtaining information about a particular product. When you access the purchase of our products via online shopping or visit these websites to obtain information about a particular product, it is considered that you have familiarized yourself with and agree to these Terms of Purchase, otherwise Prosco doo is released from any responsibility. If you do not agree with these terms of purchase, then do not use this website for the purpose of purchasing products or obtaining information about them, but visit our Prosco sales centers where our professional and friendly staff will give you all the necessary information and where you can purchase products from our sales assortment.

Payment

Products ordered in the Prosco WebShop with delivery costs, if any, the Buyer undertakes to pay to the Seller by one of the following payment methods:

You can make the payment in 3 ways:

    1. Credit Cards in installments as agreed with your bank
      With most banks above EUR 40.00 you can pay in installments, and with some the minimum order amount is EUR 80.00
      Card payment:
      - Diners - one time or 2-6 installments.
      - Maestro - one time
      - Mastercard - one time
      - PBZ Card Visa Premium - one time or 2-6 installments.
      - Visa - one time
      - Discover - one time.
      You can pay with credit cards securely through CorvusPay - a flexible, highly reliable, highly available Internet Payment Gateway service for card payments in online stores, verified through millions of transactions for hundreds of merchants from Croatia and the region!
      Corvus Pay is the first FinTech company in Croatia that received a license from the Croatian National Bank to perform payment initiation services.
      https://www.corvuspay.com/


    2. By general payment
      Instructions for bank transaction ZABA - IBAN: HR8223600001102450842. When making a payment, please enter the following reference number: Order ID - current year.

    3. Cash on delivery : If you choose the cash on delivery option, you will pay the shipment in cash to the delivery person at the time of collection


Online payment security statement

When paying on our web store, use CorvusPay - an advanced system for securely accepting payment cards online.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter them in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.

Corvus Info considers all collected information as bank secret and treats it accordingly.
The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.

The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.

Thanks for using CorvusPay!

Prices of products and services

Prices displayed on websites, advertisements and in catalogs are expressed in kuna and include VAT. Product prices do not include shipping costs. Prices, terms of payment and promotional offers are valid only at the time of order and/or payment and may change without notice.

Concepts

The seller is the trading company PROSCO doo, Zagreb, Capraška 6, OIB: 49214003489, telephone number +385 1 3099 607, e-mail: info@prosco.hr.
Prosco WebShop is a website www.prosco.hr owned by the Seller and there is no charge for its use, while for access to the Internet and the use of remote data transmission, as well as fees for providing such a service, contact your operator.
Online shopping or online store is the purchase of products via "Prosco WebShop".
The products are all products that are highlighted on the Prosco WebShop, and which can be purchased via online purchase.
The use of "Prosco WebShop" is access to the www.prosco.hr page in order to obtain information about its content and/or make an online purchase.
A user of "Prosco WebShop" is any person who uses the website www.prosco.hr for the purpose of purchasing products advertised on it or obtaining information about a particular product.
A customer is any person who, after viewing and selecting a product, registered their data and ordered the product.
The retail price is the price that is displayed next to each product and is expressed in kuna with the associated VAT.
The accepted offer is the offer for which the payment was made.
The sales contract is concluded between the Seller and the Buyer at the moment when the Buyer pays for the goods.
Pre-contractual notices
Pursuant to Article 57 of the Consumer Protection Act, the Seller must inform the Buyer in a clear and comprehensible manner about:
the main features of the goods or services, to the extent that this is appropriate with regard to the goods or services and the medium used to transmit the notice to its name and registered office, telephone number and, if applicable, e-mail address if applicable, the name and registered office of the merchant in whose name and/or on whose account he is acting at the geographical address of his place of business, i.e. the geographical address of the place of business of the trader in whose name and/or on whose account he is acting, and to which the consumer can address his complaints, if that place is different from the registered office from point 2 of this article to the retail price of the goods or services, and if the nature of the goods or services does not allow the price to be calculated in advance, about the method of price calculation and, if applicable, other costs of transportation, delivery or postal services, i.e. about the fact that you costs may be charged, if they cannot reasonably be calculated in advance by the costs of using the means of remote communication for the purpose of concluding a contract, if these costs are not charged according to the basic tariff, payment conditions, conditions of delivery of goods or provision of services, time of delivery of goods or provision of services, and if exists, the method of resolving consumer complaints by the merchant, the conditions, deadlines and procedure for exercising the right to unilateral termination of the contract, as well as the form for unilateral termination of the contract in accordance with Article 74, paragraph 1 of this Act, in cases where this right exists, the fact that the consumer is obliged to bear the costs of returning the goods in the event that he exercises his right to unilaterally terminate the contract from Article 72 of this Act, that is, on the costs of returning the goods, in the event that in contracts concluded at a distance, the goods cannot be returned by post in the usual way due to their nature. , in the event that he exercises his right to unilateral termination of the contract from Article 72 of this Act after making a request in accordance with Article 64 or Article 70 of this Act, the consumer shall be obliged to pay the trader a reasonable part of the price in accordance with Article 77, paragraph 7. of this Act, to the fact that the consumer cannot use the right to unilaterally terminate the contract from Article 72 of this Act, in cases where, based on Article 79 of this Act, that right is excluded, i.e., the conditions under which the consumer loses the right to unilaterally terminate the contract exist responsibility for material defects in the services or assistance offered to the consumer after the sale and the conditions of use of these services or assistance, if the merchant provides them, as well as any guarantees that are issued with the goods or service for the existence of appropriate rules of conduct of the merchant, as defined in Article 5 point 18 of this Act to the duration of the contract, if the contract is concluded for a fixed period of time, i.e. under conditions of cancellation or termination of the contract which was concluded for an indefinite period, i.e. which is automatically extended by the minimum period in which the consumer is bound by the contract, if there is a deposit or other financial security that at the request of the merchant, the consumer is obliged to pay or obtain, as well as the terms of payment of that deposit, i.e. the terms of obtaining other financial insurance if applicable, the functionality of the digital content, including the necessary technical protection measures for that content if applicable, the interoperability of the digital content with computer or software equipment for which the trader knows or should know about the mechanisms of out-of-court dispute resolution, that is, about compensation systems, and how the consumer can use them.
All the aforementioned notices, i.e. those that are necessary in accordance with the Consumer Protection Act, can be found in these Terms of Purchase.

Terms of purchase

Through "Prosco WebShop" it is possible to purchase products only in the territory of the Republic of Croatia, which implies delivery of the purchased products exclusively in the same territory.
By using "Prosco WebShop", it is considered that the user is familiar with these Terms of Purchase and accepts them. The seller removes all responsibility for disputed issues that could possibly arise due to the fact that the User of "Prosco WebShop" did not read the Terms of Purchase.

Registration

The customer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians, and persons partially capable of business may conclude the contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for actions contrary to this provision.
Users of "Prosco WebShop" are obliged to provide accurate, valid and complete personal data when filling out the registration form, and doing otherwise entitles the Seller to deny such user access and/or performance of all or part of the services offered by "Prosco WebShop".

Ordering products

Online shopping can only be done if the Customer registers at the designated place on the "Prosco WebShop". When filling out the registration form, the Customer is obliged to provide accurate, valid and complete personal data. The buyer is authorized to choose the option for the Seller to inform him about new products, products on sale and the like (newsletter). After successful registration (correctly filled in all required information), instructions for confirmation of registration and e-mail will be sent to the Customer's e-mail address.
Products that can be purchased are advertised on "Prosco WebShop". Products are ordered through the shopping cart and are irrevocable. The seller undertakes to deliver all ordered products that are in stock at the time of delivery.
The contract for the purchase of the product between the Buyer and the Seller is concluded at the moment of payment for the product.
If the Seller is not able to deliver any of the ordered products, he will contact the Buyer by e-mail and/or by phone regarding a replacement product or cancellation of the ordered product. All other ordered products will be delivered.
The customer can get a more detailed explanation of the online purchase process by selecting the link "Online shopping instructions" located next to each product displayed on the "Prosco WebShop" that can be purchased online.

Shipping and delivery of products

The products that have been paid for will be delivered to the Buyer within three business days, within the working hours of the Seller, i.e. between 9 am and 5 pm, or within the working hours of the courier service through which the delivery is made. The term begins to run from the moment the Seller receives payment on his giro account or from the moment credit card authorization is approved. In the event that the Seller is unable to deliver the purchased product within the specified period, he will inform the Buyer about this in order to agree on a new delivery period. In this case, the Buyer has the right to terminate the Agreement.
The Seller charges a flat rate of EUR 5.00 per package for the delivery of ordered products for amounts up to EUR 130.00, while delivery is free for orders over EUR 130.00.
Delivery is carried out by the Seller (through its employees) or by hiring a reputable delivery (courier) service (Intereuropa, Overseas, CityExpress and similar).
The products will be stacked and packed in such a way that they cannot be damaged by normal handling during transport. When picking up the delivered products, the Buyer is obliged to inspect the shipment as follows:
check whether there are any visible external damages on the shipment and/or on the products themselves that are inside the shipment and report them immediately to the delivery worker, and refuse to take over delivered products with visible damages.
it is mandatory to open the shipment in front of the delivery person and compare the delivered products with the invoice, and if something is missing or products that were not ordered have been delivered, report them immediately to the delivery person because the Seller will not accept subsequent complaints.
When picking up the delivered products, checking the correctness of the order depends on the Customer. By signing the confirmation of receipt of the shipment, the Customer agrees that there are no objections to the delivered products. If, during the inspection of the delivered products, the Buyer found a reason for a complaint in the manner described above, the goods should be immediately complained to the delivery person, as the Seller will not accept subsequent complaints.
During delivery, along with the delivered products, the Customer receives all the documents that accompany the product (warranty certificate, product information, instructions for using the product, technical instructions, declaration of conformity, etc.), an invoice, and a confirmation of receipt of the shipment, which he is obliged to sign, if there is no reason to complain. By signing the confirmation of receipt of the shipment, it is considered that the Buyer, upon inspection of the shipment, observed that the products were received without damage, that they correspond quantitatively and qualitatively to the products on the invoice, and that all documents were delivered with the products in accordance with legal regulations.
In the event that the Buyer refuses to take over the ordered and paid for products without a valid reason, the Seller has the right to ask the Buyer for compensation for handling and transport costs.
The ordered products are delivered to the entrance of the residential building. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the Customer lives, but only to the entrance of the residential building. Delivery is made only on the territory of the Republic of Croatia.

Warranty statement and service conditions

For all products for which the Seller provides a warranty, the warranty conditions specified in the warranty card apply. The customer is obliged to keep the invoice and warranty card for the entire warranty period.
The seller guarantees that the product, which is used in accordance with the attached instructions and warranty card, will function properly within the warranty period. In case of failure and other possible defects, the Seller undertakes to repair or replace the product within a reasonable time in accordance with the Obligations Act.

Notice on how to submit a written consumer complaint

All complaints in accordance with Article 10 of the Consumer Protection Act (Official Gazette 41/2014) can be sent by post, fax or e-mail, as well as at the Seller's business premises/shops at the address Zagreb, Capraška 6. If the complaint is submitted in the business premises/shops , the seller is obliged to certify its receipt immediately in writing.
Data required for submitting a complaint:
by mail - to the address: Capraška 6, 10000 Zagreb,
by e-mail - to the e-mail address: info@prosco.hr
or directly at the business premises at the address Zagreb, Capraška 6. In order for the Seller, in accordance with Article 10, paragraph 5 of the Consumer Protection Act, to confirm the receipt of a written complaint, and then respond to it, the Buyer should provide the correct information for receiving the same.
In accordance with the Consumer Protection Act, the Seller will respond to the Customer's complaint in writing no later than 15 days after receiving the complaint. Otherwise, the Buyer can contact the State Inspectorate or the Consumer Protection Association.

Change

The seller is authorized, without prior notice, to change the content of these Terms of Purchase, the range of products, their prices, other information related to the WebShop, as well as all other content of "Prosco WebShop", which is why Users of "Prosco WebShop" are obliged to review the same website every time they visit its content. The opposite action releases the Seller from any responsibility.

Intellectual property

The seller gives the right to the customers to use all services on "Prosco WebShop" only for personal needs, for non-commercial purposes. Changing the content on "Prosco WebShop", in any form, is prohibited, as well as copying, public performance and the like. Use of "Prosco WebShop" content on other websites is prohibited.
The seller reserves the right to grant the rights to publish any material, parts of "Prosco WebShop" to a third party only in the case of a contract that regulates the rights and obligations of the seller and the third party that publishes the information.
When purchasing any product, which is the subject of copyright or intellectual property rights, the Seller does not grant any additional rights of use and publication, except for the expressly granted right or permission from the manufacturer/distributor of the product.

Other websites

When "Prosco WebShop" provides the possibility to visit other websites of other persons with appropriate links, they are not owned by the Seller and these Terms of Purchase in case of use of the websites in question do not apply in relation to the Seller and the Buyer. The seller of these websites does not control and assumes no responsibility for any of them or their content. Visiting these pages is entirely at the Buyer's own risk and the Seller bears no responsibility.

The rest

The technical specifications of individual products are taken over by the manufacturer. The seller is not responsible for any errors in the product description. The customer can request an exact description and characteristics of the product at the e-mail address: info@prosco.hr
The seller is released from any responsibility for damage that could occur on devices that enable access to "Prosco WebShop" and data stored on the same devices when using "Prosco WebShop" if the same was caused by illegal actions of third parties, computer viruses, etc., and other cases for which the Seller is not responsible. Also, the Seller is released from any liability in the event of circumstances that prevent the use of "Prosco WebShop".

Information form on the right to unilateral termination of a contract concluded at a distance

The customer has the right to unilaterally terminate the contract within 14 (fourteen) calendar days from the day of delivery of the remotely purchased product, without giving a reason.
The term is exclusive and begins to run from the day when the product that is the subject of the contract is handed over to the Customer, or a third party, who is not the carrier.
In order for the Buyer to be able to exercise the right to unilaterally terminate this Agreement, he must notify the Seller of his decision to unilaterally terminate the Agreement before the expiration of the term, in an unequivocal statement sent by mail, fax or e-mail, in which he will state his name, address, telephone number , fax or e-mail address, and can also use the attached example of the form for unilateral termination of the contract.
In case of termination of the contract, each party is obliged to return to the other what it received on the basis of the contract.
The buyer is obliged to bear the costs of returning the goods in case he exercises his right to unilaterally terminate the contract from Article 72 of the Consumer Protection Act. In the event that, in the case of contracts concluded at a distance, the goods cannot be returned by mail in the usual way due to their nature, the costs of returning the goods in another way are also borne by the Buyer. The buyer must return the goods without delay and no later than within 14 days from when, in accordance with Article 74 of the Consumer Protection Act, he informed the Seller of his decision to terminate the contract. It is considered that the Buyer has fulfilled his obligation on time if he sends the goods or hands them over to the Seller before the expiration of the aforementioned period. The buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
The seller must without delay, and no later than within 14 days from the day when he received the notification of the buyer's decision to terminate the contract in accordance with Article 74 of the Consumer Protection Act, return to the buyer everything he paid on the basis of the contract. The Seller is under no obligation to refund additional costs resulting from the Buyer's explicit choice of a type of transport that is different from the type of standard transport offered by the Seller. The Seller must refund the amount paid only after the goods are returned to him, that is, after the Buyer provides proof that he sent the goods back to the Seller, if the Seller was informed of this before receiving the goods. The Seller must refund the amount paid using the same means of payment used by the Buyer when paying, unless the Buyer expressly agrees to another means of payment, and assuming that the Buyer is not obliged to pay any additional costs for such a refund.
The customer does not have the right to unilaterally terminate the contract if:
the contract was fully fulfilled by the Seller, and fulfillment began with the express prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract if the contract is fully fulfilled
the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the Seller's influence, and which may occur during the duration of the Buyer's right to unilaterally terminate the contract
the subject of the contract is goods that are made according to the Customer's specification or that are clearly adapted to the Customer
The Buyer specifically requested a visit from the Seller to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the Buyer expressly requested, the Seller also provides some other services, i.e. delivers some goods other than those necessary for the performance emergency repairs or maintenance work, the Customer has the right to unilaterally terminate the contract in relation to these additional services or goods
the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which were unsealed after delivery
the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the express prior consent of the Customer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.
If the product is returned defective, with major damages or without parts and documentation, and if the same is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods and the Seller is not obliged to return the paid funds.
A copy of the form for unilateral termination of the contract, which can be found on the Seller's website, can be electronically filled out and sent by the Buyer.
The Seller will deliver the confirmation of receipt of the notice of unilateral termination of the contract to the Buyer without delay, by e-mail.

Liability for material defects

The seller is responsible for material defects of the product in accordance with the Obligations Act (Articles 400-422).

The seller is responsible for the material defects of the things that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this. The seller is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that. It is assumed that a defect that appeared within six months of the transfer of risk existed at the time of the transfer of risk, unless the Seller proves otherwise or the contrary arises from the nature of the matter or the nature of the defect. The seller is not responsible for minor material defects.

There is a material deficiency:

  • if the thing does not have the necessary properties for its regular use or for traffic,
  • if the thing does not have the necessary properties for the special use for which the Buyer is acquiring it, and which was known to the Seller or should have been known to him,
  • if the thing does not have properties and characteristics that are explicitly or tacitly contracted, i.e. prescribed,
  • when the Seller has delivered an item that is not equal to the sample or model, unless the sample or model is shown for information purposes only,
  • if the thing does not have properties that normally exist in other things of the same type and which the Buyer could reasonably expect according to the nature of the thing, especially taking into account the public statements of the Seller, the manufacturer and their representatives about the properties of the thing (advertisements, labeling of things, etc.),
  • if the item is improperly assembled, provided that the assembly service is included in the fulfillment of the sales contract,
  • if improper assembly is due to deficiencies in the assembly instructions.

If the Buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the item, the defect is not taken into account if the Seller did not know or should have known about these statements, or these statements were refuted by the time of the conclusion of the contract or they did not influence the Buyer's decision to conclude a contract.
The seller is not responsible for defects if they were known to the buyer at the time of the conclusion of the contract or could not remain unknown to him. The seller is also responsible for defects that the buyer could have easily noticed if he stated that the item has no defects or that the item has certain characteristics or features.